Clear Path NDIS Support Service Agreement for Plan Management

Parties:

This Service Agreement is between Clear Path NDIS Support and the participant/nominated representative in the National Disability Insurance Scheme.

This Service Agreement will be in effect from the date the participant/ nominated representative engages Clear Path NDIS Support for the duration of the participant’s association with Clear Path NDIS Support, until we are notified otherwise in writing by the participant/nominated representative.

The engagement of Clear Path NDIS Support plan management means that the participant/ nominated representative, will provide their NDIS plan details, NDIS Number to Clear Path NDIS Support, and other relevant details as requested in the Agreement, to Clear Path NDIS Support.

Schedule of Supports:

Clear Path NDIS Support agrees to provide the participant financial administration. The supports and their prices are set out in the below Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e., things that are not included as part of a Participant’s NDIS supports) are the responsibility of the Participant/nominated representative and are not included in the cost of the supports.

Responsibilities of Provider:

Clear Path NDIS Support provide financial administration services

Reconcile client balances
Pay supplier invoices on behalf of client
Process client reimbursement claims
Track expenditure against client budget
Provide monthly statements of expenditure and available funding upon request
Assist with purchases where appropriate
Provide troubleshooting for issues
Engage in client liaison – emails, phone calls etc
Consult the participant/nominated representative on request, regarding decisions about how funds are spent
Communicate openly and honestly in a timely manner
Treat the participant/nominated representative with courtesy and respect
Listen to the participant/nominated representative’s feedback and resolve problems quickly
Protect the participant’s privacy and confidential information as per Clear Path NDIS Support Privacy Policy available on the Clear Path NDIS Support website.

Responsibilities of Participant/Nominated Representative:

The participant/ nominated representative agrees to:

Take due steps to provide information as requested by Clear Path NDIS Support in a timely manner
Treat Clear Path NDIS Support staff with courtesy and respect
Discuss any concerns about our service with Clear Path NDIS Support
Advise Clear Path NDIS Support immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan, or the participant stops being a participant in the NDIS.

Payments:

Clear Path NDIS Support will claim directly from the NDIA an agreed monthly fee for the provision of support as agreed in Schedule of Supports – Improved Life Choices (Support Category 14), upon acceptance of the Service Agreement.

By nominating Clear Path NDIS Support to provide plan management services and manage the funding, we will claim from the NDIA portal for funding up to the amounts specified in the support category and budget approved in the participant’s current NDIS plan. After these supports are delivered, the service provider or Participant/nominated representative will claim payment for those supports from Clear Path NDIS Support by forwarding an invoice to: accounts@clearpathndis.com.au

Participant Budgets to be Managed:

The participant/nominated representative will provide Clear Path NDIS Support details of their support budgets as per the participant’s current NDIS plan.

If the support categories or budgets change, the participant/nominated representative agrees any changes will be submitted immediately in writing to Clear Path NDIS Support, signed, and dated by the participant/nominated representative.

Changes to the Plan:

The participant/nominated representative agrees to immediately notify Clear Path NDIS Support and provide relevant plan details in writing, if the participant’s NDIS Plan is replaced by a new plan, or the participant ceases to be a participant in the NDIS.

Ending this Service Agreement:

Should either party wish to end this Service Agreement they must give one month’s notice in writing. If either party seriously breaches this Service Agreement the requirement of notice will be waived.

Feedback, Complaints and Disputes:

If the participant/nominated representative wishes to provide feedback, or is not satisfied with the provision of supports and wishes to make a complaint, the participant/nominated representative can contact Paul Quick on 0409 075 329 or by email accounts@clearpathndis.com.au

Goods and Services Tax (GST):

For the purposes of GST legislation, the parties confirm that:

A supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act;
Clear Path NDIS Support will pay GST as per specified in National Disability Insurance Scheme Act 2013 (NDIS Act).

Contact and Banking Details:

The participant/nominated representative will provide bank details, if necessary, to Clear Path NDIS Support for reimbursement.

The Provider can be contacted on:

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Phone: 0409 075 329
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Email: accounts@clearpathndis.com.au

Disclaimer:

Clear Path NDIS Support information is provided in good faith, to the best of our knowledge and is correct at the time of communication, however, changes may affect this accuracy therefore Clear Path NDIS Support gives no assurance as to the accuracy of any information or advice given.

Any advice given by Clear Path NDIS Support outside of financial administration advice shall be considered general in nature. Clear Path NDIS Support shall not be liable for any failure of, or delay in the performance of this service agreement for the period that such failure or delay is;

Beyond the reasonable control of a party,
Materially affects the performance of any of its obligations under this agreement, and

Could not reasonably have been for seen or provided against (e.g., Government Acts prohibiting or impending any party from performing its respective obligations under the Service Agreement contract) or (e.g., prolonged lack of power supply).

Nothing in the Clear Path NDIS Support Service Agreement negates or diminishes the statutory guarantees regarding the supply of services the participant/nominated representative receive under The Australian Consumer Law (Competition and Consumer Act 2010 – Schedule 2).

Clear Path NDIS Support takes in good faith the information provided by the participant/nominated representative to be true and accurate, and that claims presented by Clear Path NDIS Support are a true reflection of goods and services provided to the Participant in line with the NDIS guidelines (National Disability Insurance Scheme Act 2013).